Important Information
Amenities
Where is our pool located?
The pool is located at 111 Grand Pointe Court.
Pool code - Temporary code - C 1996 - Permanent code - Press 2 & 4, then press 3.
How do I get a gate code/remote?
Reach out to to our Amenity Access department for request a device and gate code. The gates are updates approximately once per month.
Financial
- What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
- How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(DNSP) – North Star Pointe
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DNSP) in the memo section of your check.
- Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
- What is my property code?
Your Property Code is DNSP
- What is the Management ID?
6587
- When is my assessment due?
Semi-annual, billed January 1st and July 1st of each year. Late fees will be assessed on the last day of the month the assessment is due.
Are there any fees associated with online payments?
- When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
- Why does my account show a negative number?
A negative number means that you have a credit balance.
- I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
- How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
- What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
- Where can I find my account number?
- You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
